Refund and Returns Policy

RETURN POLICY

Last updated January 09, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@aerialbuz.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

AerialBuz Infosystems Ltd
Attn: Returns
RMA #
20
Brooks Mews
Aylesbury, Buckinghamshire HP19 8FU
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
     ●     Festive Sale offers,
     ●     Items that are marked not for refund by the individual participating vendor.
     ●     Wearables that can cause health potential hazzard after its sold
     ●     Software installable that cannot be refunded unless specifically mention under any guarantee scheme


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     A 3% restocking fee will be charged for all returns in excess of 100.
     ●     Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+44 2039849598
support@aerialbuz.com